Return and Refund Policy
Once you have placed your order, if you are not satisfied for any reason, we accept returns on most eligible items within 30 days of delivery, subject to the following conditions:
- All returned items must be unopened, unused, and in original packaging.
- Items that are opened, installed, wired, modified, or not in their original condition are not eligible for return.
- Original inbound and outbound shipping costs are non-refundable and will be deducted from the total refund amount.
Non-Returnable Items
Certain products are not eligible for return or refund due to their nature or usage restrictions, including but not limited to:
- Custom-made or made-to-order products
- Dundalk Leisurecraft products
- Items designated as Final Sale on the product page due to safety, operational, or manufacturer-related restrictions. These items cannot be returned once delivered in order to ensure product integrity, user safety, and compliance with manufacturer standards.
Restocking Fee
A 25% restocking fee will be applied to all approved returns to cover inspection, processing, and handling costs.
Return Shipping Responsibility
- Customers are responsible for all return shipping charges.
- Any re-consignment, re-delivery, or return shipping fees resulting from customer error (including incorrect address, refusal of delivery, or missed appointments) are the customer’s responsibility.
- We strongly recommend using a trackable and insured shipping method to ensure the safe return of the product.